How to return an item you have purchased
The goods are your responsibility until they reach us. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or Missing Refunds
My return was processed but I wasn't refunded my delivery charge
We will usually refund you what you paid for the goods but deduct the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty. You will be responsible for paying the shipping costs of the item you are returning.
I have been refunded the incorrect amount
Please send us an email if this has happened to firstname.lastname@example.org and we will get back to you as soon as possible.
The following may affect the amount you have been refunded:
- The delivery charge would only be refunded on cancelled orders under Distance Selling Regulations.
- If an item has been returned damaged.
- The goods are faulty.
- Discounts that were applied at the time of sale, which may not now be applicable.
Please be aware that unless you believe the item is faulty, we are unable to refund any health and personal care items sold on our online store. We are also not able to refund any edible items.